Delete your FamilyLore account

You can delete your FamilyLore account and all associated data at any time, either directly in the application or by contacting support.

What deleting removes

• Your sign-in and profile
• Your uploaded documents, transcriptions and translations
• Your collections

When your account is deleted, your uploaded handwritten document images are permanently deleted from Google Cloud Storage, and all transcription records, translations, line alignment overlays, and collection groupings are purged from our database.

If you signed in with Apple, we revoke FamilyLore's authorization tokens with Apple. If you have an active paid subscription, it is scheduled for cancellation at the end of the current billing cycle so you are not billed again. Non-subscription billing records may be retained by Stripe as required by tax and financial accounting regulations.

How to delete your account

1. In the application

1. Sign in to your account at familylore.ai.
2. Open your Account settings.
3. Select Delete account at the bottom of the screen.
4. Type DELETE into the confirmation field and click Delete my account.

2. By email (support fallback)

If you cannot access your account or cannot sign in, you can email our support team at support@familylore.ai from the email address associated with your FamilyLore account with the subject line “Delete my account”. Our team will verify your ownership and process the deletion within 30 days.